Article 1 – General

Deze voorwaarden gelden voor iedere aanbieding, behandeling en transactie tussen Salta Voetzorg en een cliënt waarop Salta Voetzorg deze voorwaarden van toepassing heeft verklaard, voor zover daarvan niet uitdrukkelijk en schriftelijk is afgeweken.

Article 2 – Services

Salta Voetzorg performs treatments to the best of its knowledge and ability, in accordance with professional standards and the code of the ProVoet trade association.

Article 3 – Appointments

Treatments are by appointment only (via website, phone or WhatsApp). If the client is unable to attend, this must be reported as soon as possible and at least 24 hours in advance. In case of late cancellation, 100% of the fee for the reserved time may be charged.

If the client is more than five minutes late, the practice may deduct the lost time from the treatment and charge the full fee. In cases of force majeure, the above obligations do not apply.

Article 4 – Prices and payment

Prices for treatments and products are shown on the website and in the practice and include 21% VAT. Offers are valid within the stated period and/or while stocks last.

Payment is made immediately after the treatment in cash or by card. In exceptional cases, payment may be made by bank transfer (invoice/Tikkie); the client then undertakes to pay the invoice immediately. If payment is not made, the claim may be transferred for collection; additional costs are payable by the client.

Article 5 – Working method, personal data & privacy

Before the first treatment, an intake takes place. The client is responsible for providing correct and complete information about illnesses, conditions and allergies. Based on this, any contraindication can be assessed and referral may be made where needed (for example to a medical pedicure, podiatrist or GP).

Personal data is stored in an automated system and processed in accordance with legal guidelines; data is not provided to third parties unless with consent and for cooperation with other disciplines. Inzage in eigen behandelgegevens is te allen tijde mogelijk.

Article 6 – Confidentiality

Salta Voetzorg treats everything shared confidentially during a treatment as confidential, unless a legal provision or court ruling requires disclosure to third parties.

Article 7 – Liability

Salta Voetzorg is not liable for damage resulting from the client providing incorrect or incomplete information about relevant conditions, medication use, work or leisure activities.

Article 8 – Damage and theft

De praktijk is niet verantwoordelijk voor verlies, beschadiging of diefstal van persoonlijke eigendommen. De pedicure is verzekerd voor wettelijke aansprakelijkheid en aangesloten bij de geschillencommissie via ProVoet. Beschadiging van meubilair/apparatuur/producten kan worden doorbelast; diefstal wordt gemeld bij de politie.

Article 9 – Guarantee

A one-week (7-day) guarantee applies to treatments and products. The guarantee expires if the client:

• has used products other than those advised;
• has not used products according to the instructions;
• has not followed the advice given;
• has not followed advice to seek medical assistance within two working days.

Article 10 – Complaints

Klachten over behandeling of product moeten zo spoedig mogelijk, uiterlijk binnen zeven dagen, schriftelijk worden gemeld. Salta Voetzorg reageert binnen zeven dagen. Indien de klacht gegrond is, wordt de behandeling opnieuw en conform afspraak uitgevoerd. Bij uitblijvende overeenstemming kan de cliënt het geschil voorleggen aan de Geschillencommissie.

Article 11 – Conduct

The client behaves according to generally accepted standards. In case of continued improper conduct after a warning, access to the practice may be refused without further explanation.

Article 12 – Law

All agreements between Salta Voetzorg and the client are governed by Dutch law. In the interpretation of these terms, the Dutch text is leading.